Return/Refund

Return & Refund Policy

At Shoplicia, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with photos of the issue. We will work quickly to resolve the problem and arrange a replacement or refund.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must meet the following conditions:

  • The product must be unused and in its original condition.

  • The item must be returned in its original packaging.

Items that are damaged due to misuse or normal wear may not be eligible for a return.

Return Process

To initiate a return:

  1. Contact our support team with the reason for the return.

  2. Our team will review your request and provide return instructions.

Refunds

After we receive and inspect the returned item:

  • Your refund will be processed within a few business days.

  • The refund will be issued to the original payment method used for the purchase.

Processing time may vary depending on your bank or payment provider.

Need Help?

If you have any questions about your order, return request, or refund status, our support team will be happy to assist you.